Customers

  • Public at risk: Early detection and prompt response to public health emergency. Timely information regarding the risks,
  • Public at large: Absence of epidemic, Protection and safety from emergencies

Stake holders

  • FMOH  & Health Offices at all levels:Strong system on public health emergencies in order to respond for various hazards. Implementation of proclamation of Public health
  • Health Professionals: Continual and updated health education
  • Various Gov'tt sectors: Continual consultation forum and information exchanging  on public health emergencies
  • Civic & Professional Associations: Continual consultation forum and information exchanging.
  • Neighbouring Countries: Continual consultation forum and information exchanging  on public health emrgencies.
  • Development Partners: Effective and efficient resource utilization.
  • Private sector: Protection of their employees from hazards

Key Activities

Activities

Description

Early warning

Through public intelligence and diseases surveillances of immediately as well as weekly reportable diseases

Public health emergency preparedness

Through coordination and partnership, strengthening early warning and communication, capacity building and pre positioned supplies

Public Health emergency response

Through outbreak investigation/ rapid assessment  control and prevention measures and M&E

Recovery

Through rehabilitation and evaluation

Customers / users

Health sector staff from regional level up to  woreda level:

  • Create gender awareness at all levels
  • Accurate and timely disseminate gender information
  • Involvement from planning to implementation
  • Support and protect each levels to different  action of gender violins
  • Capacitate each levels of  health sector staff about  gender equality

Stakeholders 

Development partners, Non governmental organizations, civic societies:

  • Create gender awareness at all levels
  • Involvement from planning to implementation
  • Accurate and timely disseminate gender information
  • Support and protect each levels to different  action of gender violation
Activity Description
Planning To prepare annual plan of the process
Organized training To organized different gender focus training from regional, zonal and special woreda levels
Strengthen partnership To Identify issues that need partnership and preparation TOR, discuses with partners on prepared TOR and establish partnership network
Identifies gender gaps To Identify issues of gender gaps and suggested proper solution
Conduct capacity building activities To Prepare, publish and distribute technical manuals. Preparation and distribution of printed and electronic health education materials
Gender related leaflet and brushers To Develop and distribute gender related leaflet and brushers
Cheek government and partners plan To cheek government and partners plan include gender sensitive activates
Supportive supervision To organized supportive supervision with planning process

Customers

  • Institutions that deliver Health service:Health institutions which need EQA, laboratory diagnostic activities, and training
  • Public health emergency management core process:Uptodate and reliable laboratory test results which help in epidemic control
  • Curative and Rehabilitative core process:Information which help in quality laboratory service
  • Health and health services and product quality control authority: Reliable laboratory result which help in water and food quality control
  • Health research and Technology transfer support process:Information based on laboratory evidence

Stakeholders

  • Ministry of Health
  • EHNRI
  • Partners:Work in collaboration to improve the laboratory quality service
  • Water development sector:Protecting the society from water born diseases by providing water quality control
  • Medias

Activities

 

  • External Quality Assessment (EQA): Laboratory tests of  TB, Malaria, HIV, and others checked for their quality in the branch and our institutions
  • Laboratory Diagnostic Activities:The public health laboratory performs diagnostic activities which are not performed in other health care delivery institutions.
  • Clinical Bacteriology Activities: Culture and antibiotic sensitivity tests performed for different clinical specimens/patients requested from different institutions
  • Water and Food analysis:Water and food analysis performed according to the need of the regulatory process of the bureau
  • Early Infants(<18 month) HIV diagnosis using DNA PCR:DNA PCR tests performed for early infants who born from HIV positive mothers across the whole region samples referred from ART hospitals and health centers
  • Referral service for CD4, Hematology, and Chemistry: Provide referral linkage for ART HCs which do not have this tests
  • Conducting Training on laboratory tests: Training on laboratory based tests conducted throughout the region

External Customers

Any body that comes to our institutions to seek for health services.
Those who are unhealthy /sick people who come to health facilities
People who are in need of Rehabilitation Services/ Those who are sick and got medical services in addition need rehabilitation services i.e. counseling
 (psychosocial, physiotherapy, etc)
 
Internal Customers
 
Zonal, /Woreda/City/Town administration offices and health facilities.
 
Stake holders
 
Government / The government is the main stakeholder of the process that demands to ensure that the nations are getting quality health services in an equitable manner. Development Partners/NGOs/ that support the health care delivery system financially or technically.
 
Private Health facilities
 
Any body that comes to our institutions to seek for health services.
Those who are unhealthy /sick people who come to health facilities
People who are in need of Rehabilitation Services/ Those who are sick and got medical services in addition need rehabilitation services i.e. counseling (psychosocial, physiotherapy, etc)

Key Activities 

The whole purpose of the curative & rehabilitation services core process is to ensure the delivery of primary health care services throughout the region. Hence, key activities of the process are summarized as follow, 

  • Annual planning: this annual work plan is extracted from the strategic plan/health sector development plan of the sector which will be implemented in the coming 5 years. 
  • Advocacy of programs: One of the activities of the process is to advocate for effective utilization of different health programs like IMNCI, STI, HCT, PMTCT, ART, DOTS etc. that contribute to the health of the nations at large. 
  • Strengthening partnership: Since the health problem of the people in the region is not the one the can be tackled alone, it demands strong & genuine partnership.
  • Manuals, standard operation procedures & guidelines: Development/revision of Manuals, standard operation procedures & guidelines for different health service programs. 
  • Capacity Building: updating of the knowledge & skill of the health workers functioning at the regional, zonal, woreda, hospital, health center & health post level with the current initiatives & health care practices. Ensuring that health facilities of the region are well equipped with modern pharmaceuticals & functional medical equipments is also one key activity of the process. 
  • Mentorship of Clinical Services at all levels (hospitals & Health Centers): There are six case teams in Hospitals and three case teams in health centers to give clinical services for any body in need of the service. 
  • Supportive Supervision: Since supportive supervision is invaluable to improve the achievements of the health care system, the modern & purely supportive approach of supervision considered to improve the health of our nations. 
  • Monitoring and Evaluation: To check out whether activities are going according to their plan of action or not, regular monitoring and evaluation are also taken as a corner stone of this process. Report: complete & timely reporting of all health programs relevant to this process.