Customers

  • General population: The customers /users require the following from the process 
  • Population at risk : Equitable, accessible, quality and efficient health promotion and disease 
    prevention services 
  • Integrated and customer based health promotion and disease prevention services
  • Accurate and timely health information
  • Involvement from planning to implementation
  • Support which enable citizens protect themselves from disease
  • Home to home health promotion and disease prevention services

Stake holders

  • Regional Government
  • Development partners
  • Nongovernmental organizations
  • Civic societies

Stakeholders require the following from the process

  1. Quality and efficient health promotion and disease prevention services
  2. Customer based health services
  3. Involvement from planning to implementation

Key Activities

Activity

Description

Planning

Includes data collection, preparation of draft plan , review the draft plan with involvement of partners and finalization of the plan

Community based HEP plan preparation

Includes identify activities which require advocacy, propose solutions for problems ,setting objectives of advocacy and feasible strategies, Identification  & selection of advocacy Target audience  ,preparation of advocacy messages, selection of appropriate media to deliver advocacy messages and conduct advocacy

Strengthen partnership

Identify issues that need partnership and preparation TOR, discuses with partners on prepared TOR and establish partnership network

Conduct community mobilization

Identify issues that need community mobilization and targets, setting goals, objectives and feasible strategies for community mobilization, identify message dissemination media and conduct community mobilization.

Conduct capacity building activities

Preparation, publishing and distribution of technical manuals. Preparation and distribution of printed and electronic health education materials

Conduct model household training

Develop and distribute model household assessment formats

Malaria and other vector born disease prevention and control

Procure and distribute Malaria and other vector born disease prevention and control supplies, conduct training and implement prevention and control activities

TB, Leprosy and other sexually transmitted disease prevention and control

Procure and distribute TB, Leprosy and other sexually transmitted disease prevention and control supplies, conduct training and implement prevention and control activities

Mother, adolescent and child health promotion

Procure and distribute Mother, adolescent and child health promotion supplies, conduct training and implement health promotion activities.

Referral Linkage

Develop and distribute referral format

Hygiene and sanitation

Identify hygiene and sanitation problems and propose solutions setting feasible strategies, develop manuals, conduct training and implement hygiene and sanitation activities.

Support and Conduct monitoring on model household and community package implementation

Support and conduct monitoring on communicable and non communicable disease prevention and control activities, health promotion and hygiene and sanitation actvties

Support and monitor implementation of the process

Identify issues that need supportive supervision, develop check list, conduct supportive supervision and feedback

Customer satisfaction and response

Develop questionnaire, conduct assessment, identify problems and propose solutions

Conduct performance monitoring and evaluation

Identify performance gaps, develop strategies to compensate gaps and undertake correction measures, develop next plan, develop performance report and give feed back. prepare health extension festival for experience sharing.